
It's been a few weeks since
Trackshark announced it was closing. The news was certainly a surprise, but I also can't say that I'm experiencing a major sense of loss as a result. I sometimes used it to locate meet results, and they occasionally produced
content that inspired me to write, but I was never a regular on the site. Still, I'm inspired by the work they did and the approach they took to covering the sport. I'm convinced that they raised the bar for all other companies hoping to gain a share of the market for online track coverage. (And I've heard they may be coming back yet...we'll see.)
The bigger question Trackshark's closing posed to me was this: what can running sites do to generate stable revenues? Let's start with an assumption that advertising revenue is as good as it's gonna get, and that there is no room for improvement. Why assume that? Because I don't want to get into coulda woulda shoulda's about banner ad placement and search engine optimization. I'd rather talk about the bigger picture.
Frankly, I agree with Eric Clemons
that the online advertising model will not be sufficient to support the continued creation of content on the web . Ads as we know them (banners, text ads, those damn pop-ups) will be blocked or ignored at an increasing rate, causing advertisers to pay less for their placement. As that happens, content providers will have a harder and harder time providing free content. I know this goes against The First Law of the Internet (Internet users will never pay for content) but it's inevitable.
Ads may be part of the solution to funding a viable online company, but ads can't be the only solution for the majority of sites in the long term. In fact, I would argue the following: the more a business depends on advertising for revenue, the more automated their content needs to be. Sites run by one guy in his basement aggregating content may survive off of ads. Sites that require hundreds of employees to go out and research and create content won't. Because ads won't support a large-scale employee-driven organization on the web. Trackshark is just one example. The entire newspaper industry is a better one.
As with any rule, there are exceptions. I can think of two. The first is if you own a specific niche. But you'd better really own it and it better reach people at a point when they are actively looking to spend money. Sites that cover new gadgets or software come to mind. The second might be a site based on user-generated content. This content is people-driven, but if you're the owner of a site with thousands of users generating their own content, isn't that essentially an automated system? If you want an example, consider
The Huffington Post .
I'm not saying ads will disappear. They'll always play a role, but companies need to understand the constraints. To the best of my knowledge, Trackshark provided people-driven content, and had a 100% ad-based business model. As a result, I would argue they were doomed as soon as they tried to grow big enough to cover it all. (Track and field may be a niche, but one has to wonder if the online demographic is ideal for purely ad-based sites.)
What they needed was a way to make money directly from their content. So why couldn't Trackshark have charged for its content? What is it that

makes a company like Trackshark, that had a clean and intuitive site offering expansive reach and insightful analysis, unable to generate multiple revenue streams? Were they not offering anything of value?
It seems the only thing stopping them was common sense. Everyone knows The First Law of the Internet says that people won't pay, so discussion = over. I think that was a valid assumption of the Internet's early years, but more and more common sense won't make "cents", not for most websites. All hope's not lost, though.
Kevin Kelly, "Senior Maverick" at Wired magazine, posted
a brilliant piece about the nature of value and the Internet at his blog. In it he posits that the Internet is essentially a giant copy machine, and that anything put on the Internet will be available more or less for free given enough time.
But that doesn't mean everything on the Internet needs to be free. He defines eight "generatives" which he feels are capable of providing sufficient value for consumers to pay for them in different situations.
I'd like to take a look at them here (as well as four I thought up) in relation to not just Trackshark, but running sites in general.
Kevin Kelly's Eight "Generatives":
Immediacy -- People are willing to pay to not wait. Some people pay high prices to see movies on opening night. I can usually wait until they come out on rental. But just because I don't care about immediacy with regard to movies doesn't mean I don't care about it in other places. Take race results, for example. Would you pay to get results as soon as the race is over? How about to see live video of a meet? As a general fan, maybe not. But there are certainly some diehard fans who would.
The two types of sites that I see tapping into this currently are the meet management companies (who control how long it is before results are posted and how easy it is to copy them) and video companies like
Flotrack and
RunnerSpace, which have gotten very quick at posting video from the meets they cover (and more and more cover them live). To some extent, sites like
Dyestat and
LetsRun also offer immediacy, primarily through their message boards.
Personalization -- This is the idea that products, services, or content is tailored to the specific user. Personalization requires an ongoing relationship between

provider and consumer, however. For example, this would require sites to filter the content of my updates to my preferences or allow me to interact with and modify my individual experience. The most obvious example would be a site that provides specific training feedback based on data you input, or answers to your specific questions. I could also see this in a running social network, but I don't know of any worth joining. There is certainly value to be created here, as this is a largely untapped generative in the running world.
Interpretation -- Information is only as good as what you can learn (or enjoy) from it. No matter how much you stare at a results sheet, you're not going to be able to reconstruct the race from the final times. Even if you get the splits, it's simply information overload. Enter the commentator. By providing insight and context, a commentator can pull the story out of the data, to the benefit of the reader. Increasingly, video sites are creeping into this space, as they allow viewers to see the race for themselves. That doesn't decrease the value of interpretation, however, so much as raise the bar on the quality of commentary that will be worthy of one's attention.
This is the most natural area to create value for running fans, which also makes it the most competitive area. 99% of running websites are in this space. Heck, if you've got an opinion and a Twitter account, you're good to go. My personal goal is to make this column a go-to source for insight and entertainment about the sport of track and field. I want it to be worth paying for, even if I never charge for it. Because if I don't do a better job than other sites, I know that you will go to them. And I know there will always be someone else working hard to make you do just that.
Authenticity -- Some people will pay for something they know is "the real deal". Kelly mentions software from the manufacturer, signed photographs and authentic live recordings of music. I suppose this could include meet management companies "branding" race results with their logos, thus providing readers with the confidence that results are accurate. More often than not, the only running websites dealing in "authenticity" are the video sites, which give people about as authentic an experience of a race--or an athlete's personality, if it's an interview--as you can get. And if you believe that runners are entirely genuine in their blog postings, I guess you could argue those offer authenticity as well.
Accessibility -- This springs from the idea that managing what you own can be a tedious process.

More and more, people are willing to pay to let someone else house our information, organize it for us, and then let us retrieve it at will. In the running world, online training logs fit this category pretty squarely. Why keep your mileage logged in a book or on an Excel sheet when you can put it on the web and access it from anywhere? Similarly, blogs are ever-accessible collections of our thoughts and opinions, and sites like
Tilastopaja aggregate race data to make it all accessible from one place. In this case, they are allowing users to bypass the very act of owning the data, which can be of high value as users then don't have to search far and wide for it. Hence it is one of the few sites people are actually paying to access today.
Embodiment -- Words on a digital screen are still words, still ideas, still arguments, but they can lack a certain gravitas compared to when they are in the printed form. Would you enjoy reading Once a Runner as much if it was online? Or does the worn spine and smell of old paper improve the experience? To some extent, the act of watching a race video captures a certain degree of embodiment, because it makes the results more tangible. It's not just a 1.5 second victory, but a 10 meter victory. Each represents the same relative performances, but they are
very different experiences .
Hard-copy magazines like
Track and Field News, Runners World, and
Running Times are the most well-known example of value created through Embodiment. I would argue that video sites like Flotrack, RunnerSpace and Runners Tribe are also providing their users with a surrogate form of Embodiment by posting great race and interview videos.
Patronage -- Kelly argues that many fans WANT to pay creators for their work. The caveats are that it has to be "very easy to do, a reasonable amount, and they [must] feel certain the money will directly benefit the creators". This could probably work for photographers, videographers and maybe even some columnists. I happen to know one columnist who wouldn't be opposed to a little patronage (wink wink).
Findability -- This is a higher-level "generative" than the previous seven. Whereas people might be willing to pay for a video or an article or a service that meets the above criteria, they'll never pay for something they don't know exists. In this way, sites that can find what's worth finding are creating value, both for consumers and creators. This is primarily true of race results aggregators like Tilastopaja. But it could also be true for other sites, like LetsRun or
Runner's World Daily News , that attempt to sift through the day's running news and post what's worth reading. These sites aren't truly comprehensive, though they're close enough for most users.
Four Other "Might Be Generatives": The above eight represent Kelly's initial list. There are a few others you may be thinking about that I think are worth mentioning, however I believe Kelly ultimately left these off for good reason.
Usability -- This is the ability to do what you want to do in an intuitive, quick, and painless way. I'm not convinced that this is of significant value, though. People will always choose a user-friendly site over the alternative, but I'm not convinced they'll pay for it.
Convergence -- There is value to doing more than one thing at the same place or within the same product. I often think of this as the iPhone concept. Phone, music, Internet, games, status symbol: all rolled into one little gadget. The equivalent for running would be the ability to look up results, read commentary, write a blog, and see a video at the same place. Hmmm. Sounds like Trackshark. Are we sure there's money in this?
Community -- There is value in people coming together at the same place at the same time. Then again, I know a number of people who are adamant they'd never pay to stay on Facebook. Are they being irrational? Yeah, probably, but that's a dilemma for any community-oriented site. The catch-22 of community as a generative is that the size of the community is directly proportional to the value, but most people won't join a community unless it's free.
Status -- Some people will pay to have others know that they paid. We all know guys driving Ferraris particularly enjoy driving them around in

public. But when it comes to websites, status may or may not be enough to get someone to pay. It would depend on whether others view the money as going to a good cause. To my knowledge, there are no running sites generating money by differentiating status amongst users. Is this an opportunity? I don't know.
Again, the point of this discussion isn't to say that all sites can, should, or will charge users for content that falls into the above "generatives". But if a site wants to be able to expand beyond ad-based revenues, its content must fall into one or more of the above. If it doesn't, it will never be worth paying for. So with that said, let's take another look at Trackshark.
Where was Trackshark's "Value"?
I don't want to make too many definitive statements about Trackshark because, as I said at the beginning, I primarily used it to look up race results. But that in itself does point out an essential truth about the site: an avid fan of the sport was only using the site for its Findability and Usability. Would I have paid for that? No, because Trackshark may have been the best, but other sites weren't actually bad. And there's always Google.
Trackshark put out some amazing content. And they provided a number of features that allowed users to do various things, aside from locating links to race results (Findability). They provided a great deal of previews, reviews and interviews, which offered Authenticity and Interpretation. And they certainly offered Usability, Convergence, and Community, three "might be generatives".
These are all amongst the most competitive generatives, however, so I'm not sure the site was producing as much value as they might have liked to believe. After all, other sites were offering similar features, and putting out similar

content, and doing it in a similar timeframe, with probably much lower costs. None may have been as comprehensive as Trackshark was, but when sites like LetsRun and Runner's World Daily News are there to aggregate and filter all the little bits and provide them in one place, they don't need to be. They just need to create content worth linking to.
Is this discussion over-simplified? Yes, probably. But the fact of the matter is this: Trackshark's business model was to be a comprehensive source of information about track and field, and to do it profitably using just ad revenue. Unfortunately, ads just can't support that. Not when you are paying people to create the content.
In my next article, I'll discuss a little about where I feel online websites are headed, including the types of content and services that will allow them to (potentially) expand their revenue streams. In the meantime, I welcome your comments and opinions!